FAQ

I don't want to put my credit card details over the internet, can I call you with them?

Yes you can call on (08) 91 925 223, Fax them through on (08) 91 925 224 or Post them to us at P.O. Box 3479, Broome, WA 6725.  Just select this option in the payment section when you check-out your order.


How to place an order

Please use our secure shopping cart to order at your own convenience whenever feasible. This is the fastest, easiest, and most secure method of placing your order.


Back Orders and Out of Stock items

We do not backorder items that are out of stock at the time of your order.  When an item is out of stock, it is automatically removed from the website.  When an item is at a very low stock level, you will see the number available in the "Availability" field just above the Add to Cart Button.


What payment methods do you accept?

We accept Mastercard and Visa. Also, for Australian customers we also accept Direct Bank Deposit and Australia Post Money Orders.  COD can be arranged if requested (All costs are at your own expense).


Is it safe to use my Credit Card at your shop?

Broome Beads uses Australias ANZ Bank Credit Card Gateway. At the time of payment, clients are redirected to ANZ's secure and safe servers for credit card processing. No Credit Card details are ever stored in the Broome Beads database


What are your Shipping Rates?

We use an up-to-date real-time shipping calculator and are connected directly with Australia Post.  Shipping and Handling costs are automatically calculated and displayed at checkout, the cost is determined by the weight of the final order and your location.  Australian orders have the option of Regular, Registered or Express Postal Services.  International orders have the option of Australia Post Airmail, Insured or Express Courier International.  Please read our Shipping Information Page for more information.


I have forgotten my password, how do I login?

We do not have access to customers passwords and so we cannot email it to you.  You must use the Forgotten Password system.  Just enter your email address (the one you registered with) into the Forgotten Password(next to login).  If you have forgotten your login details and also changed your registered email address, please contact us with as much information as possible to verify your account.


How do I use a Gift Certificate?

Choose to pay by Gift Certificate when you checkout, just enter (or paste) the unique gift certificate code into the box provided. If your order is greater than the gift certificate value, then after you submit your code you will be asked to choose another payment method to clear the remaining balance.

Note: Many people make the mistake of entering their Gift Certificate code into the "Coupon Box" on the Your Cart page, you need to press "Checkout" to reach the Shipping & Payment page, after selecting your Shipping method choose the second payment option of Gift Certificate/Bonus Points, this will take you to a new form to paste your Gift Certificate code into. You will then return to Shipping and Payment to clear the balance if necessary.


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